Social Selling on LinkedIn: Case Studies and Best Practices

What is Social Selling?

Social Selling is the development of a personal profile on social media for the purpose of attracting potential customers, partners, and employees.
At ModumUp, we practice two approaches:

"Classic" Social Selling
"Classic" Social Selling - a systematic approach in which we don't impose ourselves on the potential customer. It combines inbound and outbound practices and creates an image of an expert (or even an industry visionary) based on the customer's profile. This leads to the building of trust and long-term relationships.
Crisis Social Selling
Crisis Social Selling - an approach in which we use outbound practices, quickly transitioning to offering services through personal messages, and focusing on the product in a few postings on the profile. This approach brings leads, albeit more cold ones.

1

Posts and stories on social media
We create content on our expert's page and in relevant themed communities.
2

Direct messages
We communicate with representatives of the target audience.
3

Comments and reactions
We comment and like posts on the pages of representatives of the target audience and in communities, and also respond to comments on the expert's page
4

Lead generation mechanics
We tell about our product/service and ask potential customers if they are interested in them. This approach shows quite a high conversion rate, as LinkedIn users value their time and are not ready to start communicating "from afar".

Social Selling Algorithm

How does lead nurturing work?

As your posts appear in the potential customer's newsfeeds on social media, they will gradually come to remember your expertise and you as a person. Then they will engage with you - writing and will start to trust you.

After this, potential customers will express interest in the product or service, tell you what they need, and evaluate how well your offer meets their needs.

Several case studies from ModumUp's experience

1. Delivery service

Duration
8 months
Geography
Chile, Peru
Target Audience
e-commerce directors and managers, and courier services
Results
1,601 potential customers/partners in the database; 137 interested; 40 leads; 4 closed deals.

Hello!

%company% provides XXX on the same day and the next day. We are now looking for new opportunities in Chile and would like to offer you a partnership 🙂

What we offer:

XXX

If you are interested in the offer, we can schedule a call to discuss the details. What do you think? 🙂
Hola!

%company% brindamos XXX en el mismo día y al día siguiente. Ahora estamos buscando nuevas oportunidades en Chile y nos gustaría ofrecerle una asociación 🙂

Lo que ofrecemos:

XXX

Si está interesado en la oferta, podemos programar una Ilamada y discutir los detalles. ¿Qué piensa? 🙂

How we started communication: in the case of Latin American countries, it is best to communicate with potential customers in their local language. In the message template, we immediately expressed an interest in forming a partnership and offered to arrange a call. Moreover, we also indicated what our advantages are in the message.

What did work:

A partnership-focused message
Regular follow-ups on LinkedIn for those who had ceased responding.

2. A Cloud Service Platform

Duration
10 months
Geography
USA, Germany, UK, Netherlands, France, Israel, UAE, Saudi Arabia
Target Audience
senior and top managers from IT startups and companies
Results
3422 potential customers/partners in the database, 28 leads, 67 resumes attracted from relevant companies of candidates, 1 invitation to an international conference

Dear %name%,

Thanks for connecting! I'm glad to be a part of your professional network and would love to get to know you.

My name is XXX. I'm %position% at %company %. This is where I share ideas about the effective management of large scalable teams, business concepts, and some additional topicsI hope you'll enjoy.

Always happy to exchange opinions and experiences so we can learn from each other.

Cheers

How we started communication: We decided not to use any selling messages with the client as we used a top-manager profile. We reached out to potential clients, politely talked about ourselves, and left room for networking.

What did work:

Sincere content with personal and family photos. Talk about the joys of fatherhood
Posts about team members and their career development, using storytelling and employees' personal photos
HR-related posts
Posts about building and managing scalable teams

3. A Video Analytics System

Duration
4 months
Geography
Malaysia, Indonesia, Philippines
Target Audience
System Integrators' Top Managers
Results
841 potential customers/partners in the database, 70 interested, 36 leads

Dear %name%,

Thank you for connecting! I hope you're doing well!

I'm Julia from XXX. We represent YYY technology. And as a technological partner, we work with companies that solve challenges in the AAA sectors.

Could we have a call to discuss our potential partnership?

How we started the communication: we told potential customers about the technology and offered to discuss further cooperation on the phone or in person.

What did work:

Many follow-up messages: more likely to reply after receiving 3-4 messages
People responded more often to messages in English than in local languages
Short scripts offering partnership but not overloaded with extra details

4. A platform for route planning

Duration
4 months
Geography
MENA
Target Audience
e-commerce managers in logistics and retail
Results
855 potential customers/partners in the database, 51 interested, 16 leads

Hello, dear %name%,
Thanks for connecting!

Would you like to reduce the average cost per order by up to 25%? (increase the efficiency of their couriers and logisticians)

Our company - YYY - helps customers from retail, courier services, FMCG, and e-commerce solve delivery tasks with our high-end route planning algorithm.

Companies such as AAA, BBB, CCC, and many others, successfully use our AI-driven solution for AAA. I see a great opportunity to collaborate with MMM and would be grateful to discuss potential partnerships.

I'm attaching a one-pager with a short description of our solution.I can send you a more detailed presentation and schedule a call if this resonates with you.

How we started the communication: we immediately drew attention to the possibility of reducing customer costs, and in the end offered to send a presentation of our project and organize a call.

What did work:

A direct approach containing a proposal in the first message
Posts with success stories and personal achievements that LinkedIn users enjoy reading
Publications with personal photos
Posts about company events and photos from them

5. Workflow Automation

Duration
2 months
Geography
UAE, Saudi Arabia, India, Egypt
Target Audience
Financial Managers from Medium and Large Companies in sectors such as e-commerce, pharmaceuticals, and manufacturing
Results
2266 potential customers/partners in the database, 186 interested, 24 leads

Message 1
Hello %name%,
I hope you're doing well.
I have a quick question for you.

Message 2
Thank you for replying!
Our team automates document processing.

Our service allows us to speed up the processing of incoming commercial documents 8-10 times compared to traditional methods. It reduces manual and routine working time exponentially.

I'll be happy to have a brief chat to talk about our solution and show you how it works. Can we schedule a Zoom meeting?

How we started the communication: people readily responded to the initial brief greeting and then received detailed information about our services. Thanks to the first response, it was easier for them to respond to subsequent messages.

What did work:

A short message with a question requestPosts with success stories and personal achievements that LinkedIn users enjoy reading
Polls in relevant groups and further communication in messages with those who voted
Market research via interviews with the target audience representatives

6. Performance marketing agency

Duration
3 months
Geography
USA
Target Audience
top managers of medium and large companies from service, e-commerce, medical, banking, and construction sectors
Results
590 potential customers/partners in the database, 10 interested, 11 leads

Hello %Name%,

Thanks for connecting!

Our founder Name couldn't stop talking about %Company Name% during our weekly meeting and asked me to reach out to you :)

I work at XXX, a growth marketing agency. We help various organizations like AAA, BBB, CCC, and DDD come up with efficient advertising by using our experiences in %different areas of marketing%.

I've attached our case studies where you can find more information about our services.Are you interested? Let's have a chat 🙂

How we started the communication: for the US market, it is important in the first message to give a detailed account of what you are offering and attach a presentation. People in the US receive a lot of spam, so it is important to give them information on the subject.

What did work:

Informal tone of voice
Networking through commenting on performance marketing influencers' posts

7. A Logistics Company

Duration
4 months
Geography
Turkey
Target Audience
Directors of large marketplaces and local stores
Results
1206 potential customers/partners, 69 interested, 34 leads

Merhaba %name%,Thanks for connecting! / I hope you are doing well!

%name% here from XXX - a leading international logistics company based in @city name@ with 20+ years of experience 🙂

I recently discovered @country name@ consumers really like your products, so I thought this connection could benefit us both.

We help e-commerce businesses enter the XXX market, localize their services, and provide last-mile delivery all over the region.

Would you mind giving me a hint on who is the best person in your company to talk to about a potential partnership in the @country name@ market?

Teşekkürler!

How we started the communication: we immediately offered help to enter new markets and set up there. We also wrote a greeting and farewell in Turkish - this is important for the local audience.

What did work:

In the first message, we greet and say goodbye in the local language
Informal congratulations on national holidays and achievements
Posts about company's achievements, awards and new projects

Important Details

We don't use automation tools to communicate with potential customers because they may accidentally send messages to representatives of an irrelevant audience or even competitors.

When sending a connection request on LinkedIn, we have found that requests without a welcome message work better. The mere presence of a message may suggest to the recipient that it may be spam, which is very common on LinkedIn. Therefore, if you send a "blank" request without a message, the potential customer is more likely to go to your profile and make a decision based on it whether to accept the request. That is why it is important to fill your page with content that helps to understand you better as a professional and as a person. On average, our requests are accepted by about 50% of the target audience, and for the US market, this figure is lower.

Let's have a chat!

If our case studies are relevant to you,
let's discuss your business goals

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CONTACTS

Questions - info@modumup.com
Careers - careers@modumup.com

IMPORTANT

ModumUp LLC
1910 Thomes Avenue
Cheyenne, WY 82001